Updates to Summer 2009 Release: Part 1 of 2

On July 29, 2009, Laurel posted an announcement about the July 2009 updates. In this two part entry, we highlight the features that were released since then.(For the change details with each API version, see the API Release Notes.)

Because there have been many updates, this topic will be split into two entries.

  1. This first entry includes:

    Best Match

    New Feature: Gallery Plus Pictures
    Doc changes: Updated Value for SellerBusinessType Item Filter
    Reminder of what changed in Best Match

    Editing Live Items (ELI)

    [627] New TransactionID Field for GetItem Request
    Platform Notification changes and client alerts

    Search

    New: Gallery Plus Pictures
    Updated Value for SellerBusinessType Item Filter
    eBay Top-rated Seller
    Clarifications in Documentation for Unpaid Item Disputes
    Multi-Variation Listings: GetSellerEvents and Other Enhancements
    [629] Multi-Variation Listings: GetSellerEvents and Other Enhancements

  2. The second entry (to be published on, or around, December 17) will include:

    Items with Variations

    • [629] Multi-Variation Listings: GetSellerEvents and Other Enhancements

    Listing Enhancements

    • [627] Changes to ListingFeatureDetails and Some Listing Features to Be Removed and Restricted

    Selling Manager Applications
    Shipping

    • ShippingCarrierUsed: Type Change
    • LeaveFeedback and Shipping API Detailed Seller Ratings (DSRs)

    Top-Rated Sellers
    Misc

    • Reminder: Return Policy and Handling Time Required When You Renew GTC Listings

If you would like details on the July 2009 Update, please refer to the following links and to the API Release Notes.

Seller Resources


Best Match

Please see the BestMatchItemDetails API release notes for details.

[1.2.0] New Feature: Gallery Plus Pictures

[1.2.0] Doc changes: Updated Value for SellerBusinessType Item Filter

Reminder of what changed in Best Match (Details)

  • New listing performance score for Fixed Price to replace recent sales
  • New multi-quantity and single-quantity Fixed Price listings will be given exposure in Best Match
  • Titles are more important than ever
  • Seller performance continues to count
  • Shipping cost continues to count
  • No changes to Auction-style listings
  • Optimized by category

Editing Live Items (ELI)

 [627 ] New TransactionID Field for GetItem Request

    • As part of the Edit Live Items feature, a new TransactionID field was added to the GetItemRequest call. This new field will allow both Sellers and Buyers to retrieve a listing as it was at the time of a given purchase by invoking GetItem with a TransactionID in the request (even if the seller has made significant revisions to the listing, following the purchase).
    • Sellers are also able to make revisions to their multi-quantity fixed price listings after a purchase has been made (currently, Sellers can not change their multi-quantity fixed price listings, after at least one item in the listing has been purchased).
    • Sellers are able to view the updated listing for each transaction, but Buyers are only able to view the transactional version of a listing where they are the successful buyer. Past transactional views of an item will be available for up to 90 days from the date the transaction took place.

[635] Platform Notification changes and client alerts

    • Changes to the GetItemTransaction API call may cause a change to the behavior of the following Platform Notifications: EndOfAction, AuctionCheckoutComplete, FixedPriceEndOfTransaction, CheckoutBuyerRequestTotal, FixedPriceTransaction, Checkout, FixedPriceTransactionForSeller, FixedPriceTransactionForBuyer, ItemMarkedAsShipped, and ItemMarkedAsPaid.
    • The following Client Alerts may have a behavior change as a result of this project: EndOfAuction, FixedPriceEndOfTransaction, FixedPriceTransaction, ItemSold, and ItemWon. Each notification will now be based on the state of the item (a 'snapshot' of the item) at the time the transaction was created.

Search

Finding API - see the Finding API release notes for details.

[1.1.0] New: Gallery Plus Pictures

[1.1.0] Updated Value for SellerBusinessType Item Filter

[1.0.1] eBay Top-rated Seller

With the launch of the Top-rated Sellers program, buyers can find items listed by the highest quality sellers on eBay based on the feedback of other buyers. The sellerInfo node in the search results (searchResult.item.sellerInfo) for the "findItems" calls now includes the topRatedSeller field to indicate (true or false) whether the seller of an item qualifies as an eBay Top-rated Seller. Additionally, a new TopRatedSellerOnly item filter has been added to limit search results to items listed by Top-rated Sellers only.

Note the following site restrictions:

  • The searchResult.SellerInfo.topRatedSeller field in the response for the finding calls is supported for the following sites only: US (EBAY-US), Motors (EBAY-MOTOR), DE (EBAY-DE), AT (EBAY-AT), and CH (EBAY-CH).
  • The TopRatedSellerOnly item filter is supported for the following sites only: US (EBAY-US), Motors (EBAY-MOTOR), UK (EBAY-GB), IE (EBAY-IE), DE (EBAY-DE), AT (EBAY-AT), and CH (EBAY-CH).

Top-rated sellers consistently receive highest buyers' ratings, ship items quickly, and have earned a track record of excellent service. eBay regularly reviews the performance of these sellers to confirm they continue to meet the program's requirements. See the Top-rated Sellers page on the eBay site for more information.

Trading API - See the Trading API release notes for details.

[643] Clarifications in Documentation for Unpaid Item Disputes

  • Version 639 release notes surveyed various process changes for Unpaid Item Disputes.
  • Support for the old process will be removed around March 2010, so please migrate your UPI dispute code to work with the new process.
  • How do you know whether the newer or older process applies to your disputes or not? It is all about the request version. If you created a UPI dispute with a request version lower than 637, the old timelines apply and the various platform notifications for messaging are still supported. But if the request version is 637 or greater, the new timelines apply.
  • Further, since AddDisputeResponse can no longer be used (for 637 or greater) for buyer or seller communication, these notifications are no longer triggered: BuyerResponseDispute, SellerRespondedToDispute.
  • See Newer versus Older Unpaid Item Disputes Process - a before/after table of facts.

[639] New Features for 639

  • Multiple-Package Details for a Single Item
  • Selling Manager Calls: No Integration with eBay.com Is Required
  • Unpaid Item Disputes: Process Change

[629 ] Multi-Variation Listings: GetSellerEvents and Other Enhancements

GetSellerEvents now returns variation details in Item.Variations, including StartPrice, Quantity, and QuantitySold, plus SKU and/or VariationSpecifics. Multiple variations are returned together in the same Variations node (similar to GetItem).

December 2, 2009 in Best Practices, Categories and Item Specifics, Client Alerts API, Developer Community, Developer Education, Documentation, Feedback API, Finding API, Large Merchant Services, Platform Notifications API, Shopping API, Trading API | Permalink

Developer Impact: Summer 2009 Updates

Today, Stephanie Tilenius announced the Summer 2009 Updates. Here is the developer impact for those announcements. Watch the developer blog for more details on these changes.

As announced in April, in the spirit of partnership, eBay is now consolidating changes that impact your business into two or three major releases a year, with two months advance notice. This post introduces the second and final major release of 2009. Most of these updates will launch between September 22 and October 1, 2009.

In some cases we will launch these features to the eBay Sandbox before the September 22 release. Watch the blog for a list of those features. Also note that "September 22" means "the week of September 22" as it takes time to roll code to all the eBay servers.

  • Rewards for sellers delivering great buyer experiences
    • New way to look at DSRs
      • Avoid getting low DSRs—1s and 2s. Buyers have different ideas about what constitutes a high rating, but most leave a 1 or a 2 only when they experienced a significant issue with their transaction. eBay will be shifting focus from average DSRs to the number of low DSRs as a more accurate measure of customer satisfaction.

The Feedback API allows you to get insight into your seller DSR ratings, including which group of transactions may have resulted in 1s or 2s. It is a good idea to add this functionality to your application so your sellers can carefully monitor their DSRs.

      • Only domestic DSRs will count toward requirements for eBay.com. International transactions can be subject to factors outside a seller's control and we want to make sure sellers can expand globally without undue impact to their standing on eBay.com.

There are no specific API changes for this feature, but the API will reflect eBay site behavior.

    • PowerSeller program update: rewarding quality over quantity
      • Starting in October, a new eBay top-rated seller status will be added to the PowerSeller program to recognize and reward sellers providing great buyer experiences based on the new way to look at DSRs (very few 1s and 2s). eBay Top-rated sellers will receive the highest PowerSeller Final Value Fee discounts (20%), increased visibility in search results for Fixed Price listings, exclusive access to purchase Featured First and a prominent Top-rated seller badge on item pages. The Top-rated seller badge will be tested in search results pages this summer. The current PowerSeller icon will no longer be displayed on buyer-facing pages including item pages.
      • All sellers with 100 or more annual transactions and at least $3,000 annual sales who meet the requirements for Top-rated seller status will be invited into the PowerSeller program and can start receiving Top-rated seller benefits in October.
      • Next April, the PowerSeller program will also include a requirement for sellers based on the new way to look at DSRs (very few 1s and 2s). PowerSellers that don't have Top-rated seller status will get 5% Final Value Fee discounts.
      • Meanwhile, the current PowerSeller discount structure will continue until April 1, 2010 to give sellers 8 full months to keep their current discounts while they adjust business practices to qualify for the new Top-rated seller status.

Information about top-rated sellers will be returned in Trading API and other API calls, just as it currently is for PowerSellers. We are currently planning to make more information about Top-Rated Sellers available via a dedicated API in a future release.

    • New minimum standards for all sellers:
      • Starting in October, there will be a new minimum standard for all eBay sellers based on the number of low DSRs (1s and 2s) received. The minimum standard will be stricter in April, 2010.
      • A new Selling Practices policy will define guidelines for professionalism and accuracy in all aspects of listings and transactions.
      • Optional buyer charges for shipping insurance will no longer be allowed. Sellers can still buy shipping insurance and add the cost to the item or shipping price.

As of SR2, any insurance charges including in listing calls like AddItem will automatically be dropped from the listing with a warning. The listing will not fail.

    • Updates to the Seller Dashboard: You can now see a snapshot of your low DSRs (1s and 2s) and standing toward the new Top-rated seller requirements updated monthly through a link at the top of your Seller Dashboard. In September, you will be able to see daily updates.

For SR2, this additional information will only be available via the Seller Dashboard on the ebay.com website. We are currently planning to add this information to a dedicated API in a future release.

  • Enhanced search presents more relevant listings
    • Best Match, eBay's default sort order, will look at listing's recent sales in relation to the number of recent impressions it received as a key factor for Fixed Price listings. An "impression" is any time a buyer sees a search results page that includes the listing.

This new Best Match behavior will be reflected in the new Finding API for searches with a Best Match sort order specified. However, for technical reasons, will not be reflected in other Search calls.

    • In addition, single quantity and newly listed Fixed Price items will be given exposure in Best Match even though they have no sales history. These listings will be given initial impressions based on the performance of similar listings. This change will improve the exposure of new Fixed Price listings that are relevant to buyers.
    • Auction-style listings will still get a boost in exposure as they are about to end. To keep auctions enticing, Auction with Buy It Now listings will be required to have a BIN price at least 10% higher than the auction start price.

Listing calls that do not meet this criteria will fail with a blocking error.

    • A new Search Visibility tool will help you evaluate how your Fixed Price and auction-style listings are performing in search results.

A new, dedicated Best Match API is being released with SR2. This API offers the same functionality as the Search Visibility Tool that will be offered on ebay.com.

    • Several features will be discontinued including Featured Plus, Border, and others to save you money and keep the focus on relevance.

If discontinued listings enhancements such as Border are included in your listing calls, they will be dropped with a warning. The calls will not fail.

    • Product pages are rolling out to more buyers, so list with product details to make sure your listings are included. Also, eBay will start selecting sellers' photos for inclusion in the eBay product catalog on September 1. If your photo is chosen, your user ID and a link to your profile page will appear on the product page. If you'd prefer not to have your pictures selected, opt out no later than August 31.

Listings must include a valid Product ID to be shown on Product Pages. Product catalogs are being rolled out to more categories, so there are more items that are eligible to be shown on Product Pages when you include their Product ID.

Also, there is no way via the API to opt out of sharing photos. Sellers must go to their My eBay to opt out.

  • Easier, more profitable selling on eBay
    • Faster recourse for unpaid items. A streamlined process will cut the resolution time in half. We are also working on a new automated option that will make the process even more efficient, cut the time to resolution to as little as 8 days and block negative feedback when a seller opens a claim and a buyer doesn't pay. This automated option will be tested in late September and our goal is to gradually make it available to all sellers by the holidays.

This new process also applies to items listed via the API. LeaveFeedback will be blocked in cases where this new process applies.

    • eBay dispute resolution for buyer claims is expanding to more buyers to make the process faster and easier for sellers and buyers.

No additional dispute-management functionality is being added to the API with SR2. We are exploring the option of adding it in a future release.

    • Buyer communications will be faster and easier to manage with enhancements to My Messages and streamlined post-transaction emails.

There are no API changes as part of this change, but developers who offer email management will want to be aware that fewer emails will be generated for each transaction.

    • Get more control over international ship-to locations. You'll have the same ship-to choices you have now, plus you'll be able to specify countries you do not want to ship to.

With SR2, sellers can specify a list of countries they will not ship to. They can specify this globally, and on a per-item level. Global preferences can only be set via the ebay.com website, but per-item preferences can be set in the AddItem call. To take advantage of this feature, sellers must select the option in My eBay to exclude countries that they will not ship to.

    • Upload tracking and delivery confirmation numbers for more shipping carriers.

Currently shipping carriers are selected from a list of enums. With the SR2 release, you will be able to specify the shipping carrier in a string. This will allow sellers to include more shipping carriers in their listings, including ones that the eBay site does not currently support. You can also specify a tracking number for that shipping carrier. Where eBay can identify the carrier, the tracking number will be displayed as a link to more shipping information.

    • Editing listings, even multi-quantity listings with a sale and listing descriptions, will be faster and easier.

Currently it is not possible to edit live, Fixed Price listings once there has been a sale. As of SR2, this will now be possible. Also, when retrieving listings via GetItem, and so on, you have the option of retrieving a specific version of the listing. If no version is specified, the latest version will be returned.

    • New Selling Manager applications boost efficiency for sellers of all sizes-try them free!

Selling Manager applications will be generally available to sellers shortly after SR2. To build your own Selling Manager application, see Selling Manager Applications.

    • Category and Item Specifics changes are now consolidated with the rest of updates. Find out if there are changes to your categories.
    • Stores subscribers-now you can put all your Fixed Price listings on vacation.

Get more details on all these updates You're also invited to:

  • Take part in one of several upcoming webinars on Tuesday, July 28 and Thursday July 30.
  • Join me and other leaders from eBay and PayPal in a Town Hall meeting on Wednesday, July 29. Check the Announcement Board soon for more details.
  • Talk with members of my staff during the next two days on a special discussion board we've set up for this purpose.

Watch the developer blog for more details on these changes.

July 27, 2009 in Best Practices, Business News, Feedback API, Finding API, Product News, Shopping API, Trading API | Permalink