More about the Changes to the Unpaid Item Dispute Process

In October, eBay introduced changes in the Unpaid Item (UPI) Dispute process. We have a few clarifications and additions for you on this process. As noted in the UPI documentation, the new process lets you open  a dispute as soon as 4 days after the transaction (instead of 7) and close disputes as soon as 4 days after opening the dispute (instead of 7), etc.

How do you know whether these new timelines apply to your disputes or not? It is all about the request version. If you created a UPI dispute with a request version lower than 637, the old timelines apply and the various platform notifications for messaging are still supported.  But if the request version is 637 or greater, the new timelines apply, and the following platform notifications no longer apply: BuyerResponseDispute, SellerClosedDispute, SellerOpenedDispute, SellerRespondedToDispute. (The reason the notifications are not needed is because messages between buyer and seller are no longer added to the dispute.)

Support for the old process will be removed around March 2010, so please migrate your UPI dispute code to work with the new process.

What do you think of the new UPI process? I would like to hear your thoughts.

Fraser Smith
Senior Product Manager

developer-relations@ebay.com

639 Trading, Shopping, Client Alerts, Merchant Data API Docs Now Available

Please remember to use a test environment when updating applications to use a new schema version.

To find out when a version of the API will be available, see the table at the top of the Release Notes for that API.

You can find the latest API documentation at the eBay Developer Documentation Center.

Updated docs: Unpaid Item Dispute process

Around the time version 637 of the Trading API was released, changes went into effect for the Unpaid Item Dispute process.

The Unpaid Item Disputes documentation now reflects these changes.

http://developer.ebay.com/DevZone/XML/docs/WebHelp/Disputes-.html

Please compare the older/newer diagrams, and review the comparison table that lists older/newer processes and timelines.

John Darrow
API Tech Docs and Tools

637 Trading, Shopping, Client Alerts, Merchant Data API Docs Now Available

Please remember to use a test environment when updating applications to use a new schema version.

To find out when a version of the API will be available, see the table at the top of the Release Notes for that API.

You can find the latest API documentation at the eBay Developer Documentation Center.

635 Trading, Shopping, Client Alerts, Merchant Data API Docs Now Available

Please remember to use a test environment when updating applications to use a new schema version.

To find out when a version of the API will be available, see the table at the top of the Release Notes for that API.

You can find the latest API documentation at the eBay Developer Documentation Center.

Potential "appinfo" Breaking Change

The eBay API team is considering changing the case of the appinfo tags found in various wsdls—specifically, changing from upper to lowercase on the first letter only. For example, CallName could become callName, RequiredInput could become requireInput, and MaxLength could become maxLength.

Example... Before:

<xs:appinfo>
  <CallInfo>
    <CallName>AddItem</CallName>

After:

<xs:appinfo>
  <callInfo>
    <callName>AddItem</callName>

Note that schema elements such as names of calls, elements and types are not affected (e.g. AddItem). Our proposal is only about the names of tags unique to the xs:appinfo structure.

The eBay API team would like to hear from anyone who would be affected by such a change: characterize, if you would, the impact of such a change on your tools, etc.

Please contact    developer-relations@ebay.com

Thanks
John Darrow
API Tech Docs and Tools

631 Trading, Shopping, Client Alerts, Merchant Data API Docs Now Available

Please remember to use a test environment when updating applications to use a new schema version.

To find out when a version of the API will be available, see the table at the top of the Release Notes for that API.

You can find the latest API documentation at the eBay Developer Documentation Center.

629 Trading, Shopping, Client Alerts, Merchant Data API Docs Now Available

Please remember to use a test environment when updating applications to use a new schema version.

To find out when a version of the API will be available, see the table at the top of the Release Notes for that API.

You can find the latest API documentation at the eBay Developer Documentation Center.

627 Trading, Shopping, Client Alerts, Merchant Data API Docs Now Available

Please remember to use a test environment when updating applications to use a new schema version.

To find out when a version of the API will be available, see the table at the top of the Release Notes for that API.

You can find the latest API documentation at the eBay Developer Documentation Center.

623 Trading, Shopping, Client Alerts, Merchant Data API Docs Now Available

Please remember to use a test environment when updating applications to use a new schema version.

To find out when a version of the API will be available, see the table at the top of the Release Notes for that API.

You can find the latest API documentation at the eBay Developer Documentation Center.