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Attn: New Guidelines and Options for Return Policy

 

Developers:

Starting in late August, GeteBayDetails and the AddItem family of calls will be changed in the following ways to support the new guidelines:

RefundOption: A money back refund choice will be required for all returns. To support this:

  • In late August 2011, GeteBayDetails will start returning a new "Money Back or Exchange" option in production and the sandbox. This option indicates that the buyer will have the choice to ask for either money back or exchange for the item they wish to return. Consider using this option when you have the depth of inventory to support an exchange for a different size, color, or undamaged unit. Otherwise, use the existing MoneyBack option if you have limited inventory.
  • In early 2012, the MerchandiseCredit and Exchange options will be deprecated as separate options, and GeteBayDetails will stop returning these options in production. To help you with early testing, GeteBayDetails will stop returning them in the sandbox in late August 2011.

ReturnsWithinOption: In early 2012, the 3-day and 7-day choices will be deprecated, and GeteBayDetails will stop returning these options in production. To help you with early testing, GeteBayDetails will stop returning them in the sandbox in late August 2011.

Of course, we'll continue to support ReturnsNotAccepted as a policy. As always, even if you specify ReturnsNotAccepted, buyers may still return items if they don't match the item description and the buyer files an eBay Buyer Protection (dispute resolution) case.

In early 2012, we will block all AddItem, AddFixedPriceItem, RelistItem, and RelistFixedPriceItem calls for listings with deprecated refund and returns within options.  To help you with early testing, these calls will be blocked in the sandbox before they're blocked in production. (Keep an eye on the developer blog for the timing.)

For more details of the API changes, see the API Release Notes: http://developer.ebay.com/DevZone/XML/docs/WebHelp/ReleaseNotes.html#729CmngSnNwGdlnsndOp

For general information about these changes, see this 2011 Fall Seller Update:  http://pages.ebay.com/sellerinformation/news/returnsupdate.html

For all other questions, please contact: Yibing Shi at yibshi@ebay.com.

August 2, 2011 | Permalink