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Now Able to Remove Enhancements from a Listing

Sellers are now allowed to remove a number of listing enhancements with ReviseItem. This applies to fixed-price listings with Good Til Cancelled (GTC) durations only.

Billing and Refunds

When the seller removes the listing feature, the listing will immediately lose the search benefits associated with the feature. Sellers do not get a full or partial refund (GTC renewal/billing is monthly). However, if the seller adds the feature back sometime after it was removed, but before the item renews for GTC, there is no additional charge.

If the listing does not have the feature on it when the GTC listing is renewed (moves into the next billing period), then the seller will not get charged for it at that time. If the seller decides to add the feature after the listing has renewed, then seller is billed at the price for that feature as it pertains to that 30 day listing period.

Bundled Enhancements

If the seller removes a feature that is part of a bundle, and the seller had currently opted for the bundle, the bundle option is removed. No refund is given for the bundle, but if the seller opts for the bundle again before GTC renewal, then they will not be charged for it a second time.

Featured First

For Featured First, note the differences due to the durations associated with the feature:

  • If the seller opts for a 7-day gallery duration for Featured First, the feature applies for seven (7) consecutive days. The seller can opt out and back in during the seven days at no extra charge. If the seller opts in and the seven days will overlap with the GTC renewal for the listing, the feature is still good for the seven consecutive days. For example, the feature can run for the last 3 days in one listing billing period and the first 4 days in the next for a single charge (this is different from the Lifetime feature duration).
  • If the seller opts for a Lifetime gallery duration for Featured First, the feature applies for the listing billing period. The seller can opt out of and back in to the feature within the billing period without extra charges. If the feature has been removed, the seller cannot downgrade to a shorter feature duration when they opt back in within the same billing period. Once the listing renews, the seller may opt to use a limited duration for the feature, or a the Lifetime option.

January 22, 2009 in Product News | Permalink