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New Way for Buyers to Correct Feedback

Lorrie Norrington announced in July that we would be rolling out a new process this month to resolve issues with buyers, even after a buyer has left negative feedback. Everybody makes mistakes—buyers and sellers alike—and buyers should have a mechanism to change feedback if they make a mistake or if the seller rectifies an issue in a timely manner.

Unlike with our previous Mutual Feedback Withdrawal system, our new process will enable buyers to change their feedback of the seller, not just withdraw the rating.  DSR ratings can also be revised.

AU  has announced that they will be releasing this feature Oct 13. US will be  releasing this feature the week of Oct 20.

Note that you cannot request feedback revision through the API. You must request it from the eBay site.

Update (9 Oct, 2008): For more details, see this announcement:
A Message from Brian Burke: Feedback Revision Launches Soon

October 6, 2008 in International, Product News | Permalink